When a user account is created in Moderan, a link to set your password is automatically sent to your email. If you forget your password, want to change it, or encounter login issues, follow the instructions below.
Forgot Your Password?
- Go to the Moderan login page — https://moderan.net/login
If you have a separate server, make sure the first part of your address is correct. It might be https://XXX.moderan.net/login
- Click Forgot Password
- Enter the email address associated with your Moderan account and click RECOVER
- Check your inbox for a recovery link
The recovery link expires after 24 hours. If it has expired, please repeat the process from the beginning.
When you click the password recovery link, a new page will open in your browser where you will be asked to enter a new password. Write the new password in the corresponding field and save it. You can then log in with the new password and continue using Moderan.
Password Requirements:
— Minimum 8 characters
— At least one uppercase letter
— At least one lowercase letter
— At least one digit
Didn't Receive the Password Reset Email?
If you don't see the recovery email:
- Make sure the email address was entered correctly
- Check your Spam or Junk folder
If you're still unable to find the email:
- Repeat the recovery process
- If the problem persists, contact Moderan support
Want to Change Your Password?
You can change your password either while logged out or logged in.
Option 1 – While Logged Out:
Use the same steps described above in the Forgot Your Password? section.
Option 2 – While Logged In:
- Click the Settings icon in the top right corner and select Change Password
- Enter your current password, then type your new password and click Change Password
Your new password must meet the same requirements:
— Minimum 8 characters
— At least one uppercase letter
— At least one lowercase letter
— At least one digit
Exceeded Maximum Login Attempts?
If you've entered the wrong password 10 times, your account will be locked for security reasons. You'll receive an error message informing you that the maximum number of login attempts has been reached.
To restore access, follow the instructions in the Forgot Your Password? section above to reset your password.
If you encounter any issues during the password recovery process, contact our support team at support@moderansolutions.com.
Explore more articles in the Moderan Knowledge Base. If you have any questions or need assistance, feel free to contact us via chat or at support@moderansolutions.com.